No Returns Policy

Hey matcha lover!

We’re here to serve you only the freshest, highest-quality sips of bree matcha. Since our products are carefully crafted and packaged to ensure purity and hygiene, we follow a strict no-refund and no-return policy.

No Refunds, No Returns:

Due to the nature of our products, we do not accept returns, exchanges, or refunds once the order is placed and dispatched. Every batch is packed with care, and once it leaves our hands, it’s yours to enjoy.

Damaged or Wrong Item? Tell Us Within 12 Hours!

We know things can go sideways sometimes. If your order arrives damaged, is missing something, or doesn’t seem right—please reach out to us within 12 hours of delivery.
Email us at hey@breematcha.com or call us at 08928000076 with your order number and clear pictures of the issue.

While refunds are not provided, we may offer a replacement or adjust the value in your next order depending on the situation and stock availability.

Can I Cancel or Edit My Order?

Orders can’t be edited or canceled once placed. However, if we reach out to confirm or before the order is packed, you're welcome to request a change, and we’ll do our best to help!

We’re always just a message away—whether it’s a question, concern, or just some matcha love to share.
Email: hey@breematcha.com
Phone: 08928000076

Let’s sip, not stress. 💚